SaaS · Fitness Quito, Ecuador Our own product
NexosGym
Gym management software: members, QR check-in, memberships, payments, sales and an online store, all in one platform.
- Angular
- SSR
- PWA
- Astro
Support and maintenance
Software and website support and maintenance
Launch is just the beginning. We keep your software secure, fast and up to date, resolve issues within agreed response times and keep evolving your product as your business grows.
- Peace of mind: your platform is always available
- Lower security risk
- Predictable monthly costs
- Someone who already knows your product
Support and maintenance
What's included
01
Continuous monitoring
Uptime, error and performance alerts.
02
Backups
Automated backups and recovery plans.
03
Security updates
Dependencies, servers and certificates always up to date.
04
Bug fixes
Issue handling with priorities and response times.
05
Ongoing enhancements
New features planned together with your team.
06
Optimization
Improvements to speed, SEO and infrastructure costs.
What your business gains
- Peace of mind: your platform is always available
- Lower security risk
- Predictable monthly costs
- Someone who already knows your product
Ideal for
- Products in production with active users
- Websites that need frequent updates
- Legacy software without a technical team
- Companies without an in-house IT department
Technologies we use
- Monitoring
- Backups
- CI/CD
- Security updates
- Performance
- SLA
Projects
Related projects
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FAQ
Support and maintenance
Do you support software you didn't build?
Yes. We start with a technical audit to understand the state of the system, then define a support plan.
What is the response time?
It depends on your plan. We define priorities and response times by issue type in a service level agreement (SLA).
How does the bank of hours work?
You purchase a set number of monthly hours that go toward support, improvements or new features based on your priorities.
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Let's talk about your project
Tell us your idea and we'll send you a proposal with scope, timeline and cost within 24 business hours.